Our quality understanding is to put into implementation with the help of our employees’ high morale and motivation along with the consciousness regarding institutional fraternity. Our establishment fully carries out the necessities in order to provide the continuity of this atmosphere and to maintain job safety in international norms.

The Terminal Management maintains uniformity with the rules and quality standards which are specified in compliance with the international norms. For this reason, the quality management measures the performance of each service delivered.

The Quality Management activities, which are carried out in order to satisfy our clients and passengers are as follows:

• Carrying out the performance measurements,
  
  
  • Passenger and client questionnaires
  • Measurement of security, check-in, passport, visa, customs operations’ compliance with the quality standards,
  • Checking the Terminal utility areas’ and comforts’ compliance to our standards ,
  
  
  
• Evaluating the results of analysis, preparing improvement action plans, reporting and publishing the results,
• Providing the client complaints and suggestions are being evaluated in the Client Board and the feedback is being received,
• Conducting the analysis for flight delays,
• Developing the preventive and regulative activities,
• Directing the works of the Quality Working Councils